When Something Is Wrong

Even careful writers get things wrong. A sentence can be clumsy, a detail can go out of date, or a safety note can be missing where it should be. When that happens, we want to know, and we want fixing it to be easy for you.

What counts as a problem

• A statement about health that seems inaccurate, overstated or out of date
• A missing caution, for example about heat, pregnancy or a medical condition
• Steps that are confusing or in the wrong order
• A broken link to another page on this site
• A typo that changes the meaning of a sentence

Small spelling slips are welcome too, though they may wait for the next round of updates.

How to tell us

Email team@fallsviewresortspa.com, or use the form on Write to Us. A quick fix is easier when your note mentions:

1. Which article it is, by name or link
2. The sentence or section you mean, copied if possible
3. What you think is wrong, and where you saw better information if you know

No specialist knowledge is needed to report something. A reader saying "this part confused me" is often the most useful message we receive.

What happens next

Sabela, who looks after corrections, reads each report and checks the passage against current public guidance. If the article needs to change, the writer and editor agree on new wording. Serious problems, such as a missing safety note, are fixed first, usually the same week. Smaller issues are grouped into regular updates.

How corrections show up

When we change the substance of an article, the updated date on the page moves forward. Where a correction changes advice in a meaningful way, we add a short note to the article saying what was changed. We do not quietly rewrite safety information without saying so.

If you left your email address and asked for a reply, we will let you know what we changed, or explain why we decided to leave the text as it is.

When we disagree

Sometimes a report reflects a different opinion rather than an error. In that case we read the sources again and think about whether our wording is fair. If it is, we may still add context so other readers understand the debate.

Our standards

The checks we apply before publishing are described in our Research Notes. Corrections are held to the same standard. Thank you for helping keep these pages accurate and safe.